FAQ

Once the warehouse receives and books in your parcel, open the GuangSuMao mini program and check the "Parcels in storage" section to confirm everything has arrived. Select the orders you want to combine, tap "Submit for packing", then fill in the destination country, address and route. If your items need to travel on different routes, submit them separately. Packing usually takes under 4 hours, after which you pay the freight on the "Unpaid orders" page and the shipment is dispatched.

Consolidation = collection + storage + free inspection photos + removal of excess packaging + combined packing + dispatch. The point is to cut volume and weight so you pay less. Plain forwarding just receives your parcels and ships them on unchanged - no re-packing and no inspection. With GuangSuMao your parcels are combined into one shipment so you pay the first-weight charge only once.

Firearms and ammunition, controlled knives, flammable or explosive goods, narcotics, live animals and plants, fresh meat, currency and negotiable securities are never accepted — these are prohibited from import and export by law. The warehouse inbound inspection is final. If you are unsure about an item, check with customer service before you ship it.

Yes, but they must travel on the dedicated sensitive-goods line and cannot be mixed with ordinary cargo. Built-in batteries, power banks, cosmetics, supplements and dry food each have their own channel, with different transit times and rates. Declare the item name accurately — the warehouse matches it to an available line. If customs seizes the parcel because of under-declaration, the loss is the customer's.

Yes. Use the calculator on our Routes page - enter the destination country and weight to see pricing for every route. Chargeable weight is the greater of actual weight and volumetric weight: volumetric weight = L x W x H (cm) / 5000 for express services, or / 6000 for air, truck, rail and sea dedicated lines. The final figure is based on the warehouse's measured weight.

We accept WeChat Pay, Alipay and other common methods (whatever the mini program shows at checkout). Once your parcel arrives and packing is finished, the system creates an unpaid order - check the freight breakdown on the "Unpaid orders" page and pay. Please confirm all items are present before paying; after payment the parcel is dispatched on the route you selected.

While keeping your goods safe, the warehouse removes the extra boxes, bags and filler from the domestic delivery and repacks everything into one shipment to reduce volume and weight as much as possible. To verify there are no prohibited items, the warehouse is entitled to open and inspect parcels (using the service means you accept this). If you want the original packaging kept or have other requirements, note them in the remarks field and we will follow them.

Yes, and it is free. When your parcel arrives we open and inspect it, then take several high-resolution photos while packing so you can verify quantity, colour and size before you confirm dispatch. This greatly reduces the chance of receiving damaged, wrong or missing items. Contact support if you need a more detailed inspection.

GuangSuMao gives you 180 days of free storage, so you can shop at your own pace and consolidate everything into one shipment instead of paying freight in a rush. Parcels left past the free period may incur a storage fee or be disposed of under warehouse policy. If you need longer, talk to customer service first.

There is no hard cap — the more parcels you combine, the more you save on base weight and volume. The cheapest approach: have the warehouse strip excess shoe boxes, cartons and filler first, then compress everything into a single box. Volumetric weight usually costs more than actual weight, so shrinking volume beats trimming weight. Valuable, fragile, or separately declared items are better packed in their own box.

Yes. Every line has a per-piece weight and dimension cap (some small-parcel lines cap at 10KG). Over-length, over-width or over-height pieces may incur a surcharge, or be refused entirely. For furniture, appliances or gym equipment, use a heavy-cargo line and send us the dimensions in advance — we will match a line and quote accurately on the measured data.

Send your parcels to the warehouse address we provide (it includes your customer ID). The warehouse collects and books them in, and you can see them under "Parcels in storage" in the mini program. If the domestic courier shows delivered but the system has not booked it in yet, the warehouse is usually still processing it - please allow a little time. If it is still missing after 1 working day, contact support immediately so we can trace it.

After dispatch you will find the carrier tracking number (UPS, DHL and so on) under "Shipped orders" - use it to follow the full international journey. The M number is your consolidation order number and shows the overall status of receipt, packing and dispatch. Both are searchable on our "Track" page, and they show different levels of detail.

The warehouse books in and shelves parcels within 4 hours of signing for them; public holidays may add a short delay. If it still shows as not received after 1 working day, contact support promptly - it may mean a lost domestic parcel or a wrong address/customer ID, and the sooner we know the easier it is to recover.

Whether duty applies depends on the destination country's customs policy and the declared value. Most of our dedicated lines are tax-inclusive, so nothing extra is normally due. If customs selects a parcel and assesses duty, it is usually paid by the recipient to the local carrier. GuangSuMao does not collect duty in advance — the destination customs authority has the final say.

Declare the actual purchase amount. Under-declaring risks being treated as misdeclaration if the parcel is inspected — fines, confiscation or return shipment, all at the customer's cost. Over-declaring simply means paying more duty than necessary. Write specific item names too ("3 cotton T-shirts", not "clothing") — this measurably reduces inspection rates.

Some destinations and lines (for example Taiwan, China, and South Korea) require the recipient's ID to be filed with customs. The checkout page will tell you when it is needed and let you upload it. ID details are used only for clearance and never for anything else. Contact customer service if you are unsure whether your line requires it.

Before dispatch you can change it any time. After dispatch it depends on the carrier and the current stage: some lines support redirect-in-transit, usually for a fee, and parcels already in the destination country are hard to reroute. Double-check the recipient name, address, phone and postal code when you submit packing instructions — and if something is wrong, contact customer service immediately. The earlier you act, the better the odds.

Yes. Before dispatch you can request a return to a domestic address through the mini program; the warehouse repacks and ships it back and domestic return freight applies. Once shipped, the parcel follows the destination country's return process and international return freight is the customer's cost. Contact customer service first to confirm the fees and which lines support returns.

Warehouse-caused loss or customs seizure without pickup: full compensation (up to RMB 1,000) or a freight refund (RMB 40/kg for air, RMB 20/kg for other lines). Final-mile loss, partial loss, or loss on return to the overseas warehouse: handled per the final-mile carrier's compensation standard, up to USD 100, plus a freight refund.
Conditions: declared value capped at RMB 1,000; gold, silver, jewellery and jade and other export-restricted goods are excluded; loss claims require valid proof of value (invoice or order); partial loss requires photos of the outer packaging and contents at delivery; seller under-shipment and customs seizure are not covered.

1) All in one: collection, inspection, storage, packing and forwarding - buy from any Chinese e-commerce site and ship to our warehouse. 2) Cheaper: one first-weight charge for a combined box, packaging removed to cut weight, and discounts off official rates. 3) 180 days of free storage so you can accumulate and send together. 4) Safe and traceable: photo records on arrival, full tracking, and standard compensation for loss. 5) Sensitive-goods lines for batteries, cosmetics and food. 6) One-to-one support before, during and after shipping.